Refunds & cancellations

This page explains what you can buy on JainParichay, how payments are taken, how plans end, and how to ask for a refund. It forms part of our terms of service.

JainParichay is operated by [Registered business name — to be added], whose registered office is at [Registered office address — to be added].

What you can buy

• Paid plans: Premium or Elite, for a fixed term of 3 months, 12 months, or till marriage (capped at 60 months). A plan gives you the features listed for it on the plans page.
• Credit packs: one-off packs of credits that you spend on contact unlocks and on Spotlight placement. Paid plans also add a monthly credit allowance while the plan is active.

The price of each plan or pack is shown to you before you pay. All prices include GST.

How payment works

Payments are taken by Razorpay, our payment partner. Each purchase is a one-time payment for the term or pack you choose. Your plan does not renew on its own, and we do not charge you again unless you buy again.

Ending or changing a plan

• Ending a plan. There is nothing to cancel. Your plan stays active until the end of the term you paid for, and then it ends. If you do not buy again, your account returns to the free plan.
• Upgrading. If you move from one plan to a higher one, the new plan starts straight away. The unused time left on your current plan is converted into extra days of the new plan.
• Credits. Credits already in your wallet stay there when a plan ends. Monthly allowances stop being added once the plan has ended. [Confirm whether credits ever expire.]

Refunds for duplicate or failed charges

If you were charged more than once for the same purchase, or you were charged but your plan or credits were not added, we will correct it. Where a duplicate or unfilled charge is confirmed, we refund the amount to your original payment method [within N working days of confirming it]. Your bank or card issuer may take additional time to show the refund.

Plans and credits you have used

[Business-policy choice to be decided: whether a plan or credit pack that has been bought but not used can be refunded, and if so, within how many days of purchase.]

[Business-policy choice to be decided: whether unused time on a plan, or unused credits, can be refunded if you stop using JainParichay before the term ends.]

Until those points are decided, paid features that you have already used are not refundable. This is also stated in section 5 of our terms.

Deleted accounts

You can delete your account from Settings. You have 30 days to change your mind (see our privacy policy). [Business-policy choice to be decided: what happens to paid time or unused credits when an account is deleted, and whether any refund is due.] We keep payment records (amount, date and what was bought) as tax law requires.

How to ask for a refund

Email support@jainparichay.com from the email address on your account, and include:

• Your Razorpay payment ID (it starts with pay_). You can find it on the payment receipt.
• The mobile number on your JainParichay account.
• What you bought, when, and why you are asking for a refund.

We reply within [N working days]. [Requests must be made within N days of the payment, to be decided.]

Complaints

If you are not satisfied with our reply, you can contact our grievance officer. The details are in the privacy policyand the terms of service.